This Refund Policy explains how refunds work for subscriptions to Stockmind, provided by Acode LLC. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders.
The provider
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all payment processing, customer service enquiries relating to orders, and returns and refunds.
2. Refunds
Refunds are handled by Paddle in accordance with the Paddle Refund Policy and the Paddle Buyer Terms. Paddle may issue a refund if a request is submitted within 14 days of the transaction date. All refund requests are reviewed by Paddle on a case-by-case basis.
Where local consumer protection laws grant you additional or non-waivable rights, the highest level of rights will always apply. Nothing in this policy limits your statutory consumer rights.
3. Subscriptions and Cancellation
Stockmind is provided on a subscription basis. You can cancel your subscription at any time. Your cancellation will take effect at the end of your current billing period, and you will not be charged again after that. Cancelling prevents future payments but does not by itself entitle you to a refund of amounts already paid, except as provided by the Paddle Refund Policy or by applicable law.
4. How to Request a Refund or Cancel
To request a refund, cancel a subscription, or ask a question about a payment, use any of the following:
- Use the “View receipt” or “Manage subscription” link in your Paddle order confirmation email.
- Visit paddle.net and select the relevant option.
- Contact us at [email protected] and we will help direct your request.
If eligible, refunds are processed to the original payment method where possible, typically within 14 days of approval.
5. Technical or Product Issues
If you experience a persistent technical issue that prevents you from accessing the features of the Service as described, please contact us at [email protected] so we can try to resolve it. If it cannot be resolved, you may contact Paddle support, which will handle any refund in accordance with the Paddle Refund Policy and applicable consumer protection laws.
6. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your transaction applies to that transaction. For the terms that govern each order, please also refer to the Paddle Refund Policy and Paddle Buyer Terms linked above.
7. Contact
For questions about this policy, contact Acode LLC at [email protected] or by post to Pushkin Street 46, 0010 Yerevan, Armenia. For questions about a specific payment or refund, please contact Paddle at paddle.net.